You are here

Our Commitment

The Aspen Alps has been working on our best practices to protect both you and our staff, with the new guidelines that have been distributed in the hospitality, vacation rental industry and compliance with our local and federal guidelines. This has been a constantly evolving situation. We are confident that as guidance changes, we will need to adapt to best serve you.


Given these uncertain times, we understand that making a commitment to travelling can be a challenge, but there are also lot of assurances to have a great safe vacation in Aspen this winter. 

Aspen Alps Deposit and Cancellation Policies for Winter 2021-2022

  • A 50% deposit is due upon making the reservation.Your deposit is refundable with a notice of cancellation of 45 days or more before your arrival date, minus a 10% cancellation fee of the full rental amount.
  • 100% payment is due 45 days prior to arrival, at which time the stay is non-refundable, unless we are able to re-rent the apartment at the same rate. If that occurs, the 10% cancellation fee on the full rental amount will still apply. Please note there are no refunds for late arrival or early departure.
  • In the event that a government agency would mandate the shutdown of the lodging operations and or ski resort closure for your stay dates, the Aspen Alps would waive any cancellation fees upon cancellation of the reservation 

Make sure you add Travel Insurance to your stay to minimize the risk when travelling. 

If I buy a travel insurance plan now, how can it help if Coronavirus affects my trip?

If you, a family member or a traveling companion are diagnosed with Coronavirus before or during your trip, and meet the requirements for coverage due to sickness, you can be covered for Trip Cancellation, Trip Interruption, Travel Delay, Medical & Dental, and Emergency Assistance & Transportation, provided the plan you purchase includes those coverages.

** You will need to purchase Travel Insurance 45 days prior to your arrival date **


This is what you can expect from us when you come to the Aspen Alps for the winter season.


  • The Aspen Alps is supporting and implementing “enhanced” hand hygiene for guests and employees by providing sufficient hand sanitizer at property entry points and key areas, and also encouraging handwashing regularly with water and soap for at least 20 seconds.
  • We are implementing social distancing policies on the property and during any interactions with guests, staff, local community, as well as minimizing points of contact when possible.
  • We are monitoring staff health on a daily basis, and encourage guests to self-monitor for symptoms, follow advice from local authorities, and seek medical assistance if needed.
  • All Aspen Alps staff member will be wearing a Face Mask Law for your and their protection.


  • The Aspen Alps has a COVID-19 Business Safety Plan in place. Each employee is aware of the rules and regulations to be followed to keep everyone safe and healthy.
  • All staff has been trained on the importance of wearing personal protective equipment, how to use, care for and properly dispose of PPE.
  • All staff has been educated on how COVID-19 is transmitted, high risk populations, and how to avoid touching their face during cleaning, as well as any unnecessary contact with surfaces.

Check In

Contactless registration card: we will be sending you a registration card prior to arrival to submit back to us. Once received you can come to the Front Desk with your ID and a sanitize pack of keys will be given to you.

Concierge Services

Call or email us to get the up to date information on what is open and ongoing in Aspen.

The Front Office

Our Front Desk staff is equipped with PPE and trained to comply with social distancing requirements. Sneeze guards have been installed at our Front Desk to protect both our staff and guests. Either one person, or one party from the same household can come in to the office and everyone is required to wear a mask. Or we are just a phone call away.

Fitness Center & Health Spa 

Featuring three separate exercise rooms, the main gym offers you state-of-the art equipment for aerobic exercise and weight training. The private studios, one for Pilates, the other for yoga and stretching, complete your work-out options.

Massage & Private Training & Pilates

Rosey Murphy will be available for Private Training, Pilates or Massages in your room, and can be contacted at 970-948-2261.


Our housekeepers are all on staff, and we monitor their health when they check in for work each day. They are provided with PPE, including masks, disposable gloves and personal hand sanitizer. Gloves are changed between properties and after certain in-unit tasks.
We have rigorous cleaning protocols that now include disinfection procedures. Here are some highlights:

Each spring and fall, our teams conduct maintenance inspections and deep cleans of all our rentals. This process allows us to fix any broken or worn out equipment and furnishings as well as move furniture and appliances to thoroughly clean all areas of the rental.

If we can help to make your stay more comfortable – please contact the front desk and we can deliver many items to your door!

All cleaning and disinfect solutions are EPA-approved for use against SARS-CoV-2 (the virus that causes COVID-19), are used as specified by the manufacturer’s instructions.

All units are ventilated during and after the cleaning process.

Our entire staff will be work to prioritize the cleaning of high-touch areas both inside and outside units. Inside unit areas include: entry door key pads, door handles, light switches, telephones, TV remotes, fan pull chains, toilet handles, toilet seats, nightstands, coffee tables.

NEW: Look for the place card by the rental's front door that provides a date-stamp and certification of cleaning.


Housekeeping will be servicing your room every other day. 

Even if and after the Pitkin County Health Order no longer requires masks, the Aspen Alps staff will remain masked whenever they are inside the guest’s condominium. If the guest is in the condominium when Aspen Alps staff is there, we would appreciate guests wearing a mask while staff is in the apartment. The guest could simply be in a different room as well.  Our bell staff will be masked while in the vans and federal regulations require passengers to be masked as well. If a guest, or anyone in their party should become sick with COVID, please notify the Aspen Alps immediately, so that we may assist you, and protect staff and others.


The Maintenance Team has throughout checked your condominium prior to your stay If you came across an issue in the apartment, you can call the front desk.  The Front Office Team is happy to schedule the time and date with guest in communication with the Maintenance Team.


The local newspapers will be delivered daily. If you wish to have either the New York Times or Wall Street Journal, you can call in advance to the Front Desk to purchase the paper(s) and have them delivered to their apartment.


The Front Office will be able to receive packages, and will be delivered to your condominium. 

Pool & Hot Tub

To allow proper cleaning and sanitizing procedures, the Pool will be open 7 days a week from 8:00 AM – 8:00 PM. The setup of the furniture has been changed to adhere to the 6’ social distancing. There will be a limit of 10 people at a time in this area.  It is everyone’s responsibility to adhere to social distancing. If you believe it to be crowed you can take your leave and return at later time.


Grocery and Liquor Delivery: please give us 24-hour notice of the order, prior to your arrival or while you are in house.  

Restaurant Take Out: our bellman are happy to pick up your food order from your favorite restaurant and deliver this to your apartment.  A service fee will be added.

The Aspen Alps will continue to offer transportation in and around Aspen as well as to/from the Aspen airport under the following conditions:
  • All employees and guests must wear masks while inside the vehicles.
  • Guests may not sit in the front seat. 
  • Bellman will disinfect vehicle after each ride, and have sanitizer available. 
  • The bellman will be adhering to limited contact. 

Rides will have to be scheduled through the Front Desk in advance.